Author: Katherine Wyles

Area Director of Finance – Southern Europe

Posted on by Katherine Wyles

We are seeking an experienced and strategic Area Director of Finance to oversee the financial operations of four luxury hotels located in Southern Europe. This position is responsible for providing leadership and direction to the finance teams, driving financial planning, analysis, and reporting, and ensuring compliance with all financial regulations.

Key Responsibilities:

Financial Leadership:

  • Develop and implement financial strategies that align with the overall business objectives of the hotels.
  • Provide guidance and support to hotel finance teams to ensure consistent and accurate financial reporting.
  • Lead the budgeting, forecasting, and long-term financial planning processes across all properties.

Financial Analysis & Reporting:

  • Prepare and analyze financial statements, ensuring accuracy and timely submission.
  • Monitor key financial metrics and provide insights to drive profitability and cost control.
  • Identify and mitigate financial risks through proactive management and internal controls.

Compliance & Internal Controls:

  • Ensure compliance with all local, state, and federal regulations, as well as company policies and procedures.
  • Oversee internal audits and implement corrective actions where necessary.
  • Maintain strong internal controls to safeguard company assets and ensure financial integrity.

 Team Management:

  • Lead, mentor, and develop finance teams at each hotel, fostering a culture of continuous improvement.
  • Coordinate training and development programs to enhance team capabilities and knowledge.
  • Collaborate with other departments to support cross-functional initiatives and optimize overall hotel performance.

Qualifications:

  • Strong academic background, ideally in finance or accounting.
  • Minimum of 8-10 years of progressive finance experience, with at least 3 years in a senior leadership role within the hospitality industry.
  • Proven track record of managing multiple properties and delivering strong financial results.
  • Strong analytical, organizational, and problem-solving skills.
  • Exceptional communication and leadership abilities.
  • Proficiency in financial software and systems, including [specific software if applicable].

Candidates must have the right to work in the EU or UK without restriction.

This is a fantastic opportunity for a dynamic individual, who is keen to progress their career.  Relocation is essential, and assistance offered.

For more information or to apply, please contact Chris at fm@fmrecruitment.co.uk or call on +44 20 8600 1160

 

Financial Controller – Liverpool

Posted on by Katherine Wyles

We have an exciting opportunity for a highly experienced Financial Controller to join our client at their hotel which is situated  in the vibrant city of Liverpool. With future expansion plans in the pipeline this really is a great time to be joining this company.

Candidates should have extensive experience in managing hotel management accounts and have a very strong commercial awareness with strong analytical and problem-solving skills. You must have the proven ability to implement strategies in maximising hotel revenues whilst at the same time, minimising costs. You must also have strong Payroll experience. As manager of a finance department, you must also possess excellent team management and communication skills, in order to pro-actively lead and develop members of your team.

Candidates must have an extremely solid hotel background. They should also be proficient in all financial duties.

Company benefits:

  • Competitive Salary
  • Discretionary Bonus
  • Private Health Care
  • Company Pension
  • Free Car Parking
  • 50% Discount off Food & Beverage
  • 25% Discount off Food & Beverage for Friends & Family
  • Friends & Family Room Discounts
  • Long Service Awards
  • Manager of the Year/Month
  • Appraisals & Personal Development Plans

Candidates must be eligible to work in the UK.

If you would like to find out more out this vacancy, please contact Tairona at fm@fmrecruitment.co.uk or call on +44 20 8600 1164

 

Business Development Executive, London – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

Our client, an innovative and expanding procurement company leading the way in the hospitality industry, is on the lookout for a Business Development Executive to join their team. Their mission is to deliver exceptional procurement solutions that set the standard in the industry. This is a home/field based position with some travel in Central London to meetings with both customers and team members.

If you are a dynamic, results-driven individual with a proven track record in B2B field sales, and you thrive on uncovering new leads and closing deals, this opportunity is perfect for you.

Requirements:

  • Previous experience in B2B field sales, ideally within Group Purchasing Organisation, foodservice distribution (food or non-food), or hospitality services.
  • Excellent knowledge of the UK hospitality market with the ability to utilise personal connections.
  • Proven track record of achieving and exceeding sales targets.
  • Effective communication and negotiation skills, with the ability to influence and persuade.
  • Proactive and self-motivated with a positive can-do attitude
  • Excellent time management and organisational abilities.
  • Valid driver’s licence and willingness to travel within the designated territory.

Why Join:

  • Wellbeing benefits to support your physical and mental health.
  • Travel and sustenance allowance.
  • Remote and flexible working options.
  • Be part of a diverse, friendly, and innovative team, driving positive change in the industry.
  • An opportunity to collaborate with leading companies in the hospitality industry.

If you are looking for your next adventure, we would love to hear from you!

Contact Tairona at fm@fmrecruitment.co.uk or call on +44 20 8600 1164

All candidates must be eligible to work in the UK.

Procurement Director, London – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

Our client, a rapidly expanding luxury start-up in the hospitality sector, is seeking a strategic B2B Director of Procurement. This role is perfect for an innovative professional eager to shape their department within a growing entrepreneurial group.

Key Responsibilities:

  • Strategic Development: Create and implement a strategic approach to procurement and material management for both direct and indirect goods and services.
  • Lifecycle Management: Oversee the entire lifecycle of sourcing and procurement projects, from planning and bid preparation to budgeting, forecasting, negotiation, and reporting.
  • Leadership: Lead the procurement of goods and services across all B2B assets within the company, ensuring efficient and cost-effective operations.
  • Areas of Spend: Manage procurement for OS&E (Operating Supplies and Equipment) and FF&E (Furniture, Fixtures, and Equipment) during the pre-opening and opening phases of all operations.

Qualifications:

  • Proven experience in a senior procurement role, ideally within the hospitality sector.
  • Strong strategic and creative thinking skills.
  • Excellent negotiation, budgeting, and forecasting abilities.
  • Ability to lead and inspire a team in a dynamic and fast-paced environment.

Why Join?

  • Innovative Environment: Be part of a company that values creativity and innovation.
  • Impactful Role: Have a significant impact on the growth and success of a dynamic luxury start-up.
  • Entrepreneurial Culture: Enjoy a flexible, entrepreneurial work culture where your ideas and initiatives are valued.

If you are a forward-thinking procurement professional with a passion for luxury hospitality, we would love to hear from you!

For more information or to apply, please contact Tairona at fm@fmrecruitment.co.uk or call on +44 208 600 1164.

Head Office Accountant – London

Posted on by Katherine Wyles

We are seeking a dynamic and experienced Head Office Accountant on behalf of our client, an independently owned hotel company. Their portfolio encompasses over 2,000 bedrooms across the UK.  Each property is chosen for its prime location, historical significance, and exceptional amenities, catering to a wide range of budgets and individual preferences.

Reporting to the Group Financial Controller, the successful candidate will lead a team of four, and spearhead the modernisation of the  finance department. This role involves a significant initial project to upgrade systems including Purchasing, Finance, and Payroll over the first six months.

 Key Responsibilities:

  • Lead and manage a team of four finance professionals
  • Oversee and drive the modernisation of the finance department, including systems upgrades and process improvements
  • Develop and establish business cases for each CAPEX spend, demonstrating efficiency savings
  • Ensure strong financial control and reporting
  • Manage budgeting processes using Excel templates and facilitate transition to more advanced systems
  • Integrate and implement new financial systems and processes
  • Provide comprehensive financial reporting and analysis

Requirements:

  • Significant finance experience within the hospitality industry, ideally within a head office environment
  • Fully Qualified Accountant – ACCA / CIMA
  • Strong financial reporting experience
  • Proven experience in systems implementation and process integration
  • Excellent Excel skills
  • Strong leadership and team management abilities

For more information or to apply, please contact Chris at fm@fmrecruitment.co.uk or call on +44 20 8600 1160

Client Accountant – London

Posted on by Katherine Wyles

Are you ready to take the next big step in your accounting career? Our client, an actively growing boutique management accountancy practice specialising in the vibrant hospitality industry, is on the lookout for their next star team member: a Client Accountant!

Based in sunny South London with excellent transport links, this role offers the perfect blend of professional growth and flexibility. Imagine working alongside a close-knit team, gaining invaluable insights into the financial and operational world of restaurants and bars. And here’s the best part: if you show promise in other areas, our client is all about nurturing your talents!

Reporting directly to the partners, you’ll dive into producing accounts for their diverse range of clients and ensuring top-notch quality in all your work. Whether you’re crunching numbers, meeting with business owners, or mentoring junior accountants, attention to detail and a knack for client relations are key.

Here’s what’s in store for you:

  • Managing a portfolio of exciting clients.
  • Crafting monthly management accounts that’ll make our directors’ jaws drop.
  • Preparing financial reporting packs like a pro.
  • Hosting monthly meetings with business owners to showcase your financial wizardry.
  • Keeping a watchful eye over junior accountants’ work to maintain top-notch standards.
  • Building strong internal relationships to ensure all client needs are met with a smile.

Now, let’s talk about you. To thrive in this role, you’ll need:

  • ACA / ACCA / CIMA qualification, freshly minted.
  • A minimum of five years’ experience in a similar role (because you’re no stranger to the accounting game!).
  • Mad skills in Sage 50, Google Docs, Excel, and all things Microsoft.
  • The gift of the gab and top-notch communication skills.
  • A love for numbers and an analytical mind that can’t be beat.

Oh, and one more thing: all applicants must be eligible to work in the UK.

So, are you ready to make waves in the world of accounting while enjoying the flexibility you deserve? If yes, hit that apply button and let’s make magic happen!

All applicants must be eligible to work in the UK.

For more information or to apply, please contact Tairona at fm@fmrecruitment.co.uk or call on +44 208 600 1164

The Taylor Swift Effect:  Taylor Swift’s Eras World Tour and its Impact on the Hospitality Industry

Posted on by Katherine Wyles

As the UK & Ireland prepares for Taylor Swift’s highly anticipated ‘The Eras Tour’, excitement is building not only among fans but also within the hospitality industry. The tour, which has already achieved phenomenal success globally, is set to bring a significant economic uplift to the cities graced by the pop icon’s presence. This article explores the impact of the tour on the hospitality industry, highlights innovative business strategies that have emerged, looks at some instances where fan exploitation may have occurred, and offers insights into how the industry can harness the positive potential of such mega-events. 

The “Swiftonomics”of ‘The Eras Tour’
Taylor Swift’s ‘The Eras Tour’ has been a business phenomenon, with its ripple effects extending far beyond concert venues. As the tour weaves across the UK, beginning in Edinburgh and culminating at London’s iconic Wembley Stadium, it brings a wave of economic benefits. Hotels, restaurants, and local businesses are poised to experience a surge in patronage, with fans, affectionately known as Swifties, travelling from near and far to witness their beloved star in person. Barclays have noted that the UK is set to see a £1.2B bounce from the 15 concerts. 

While these ‘swiftonomics’ also cover a boost to retail, the majority of revenue will be going towards hospitality and tourism. The latest figures from STR suggest that Occupancy on the Books for June in the host cities of Edinburgh, Liverpool, Cardiff, and Dublin are all at least 10% ahead of this time last year. London, always more resistant to mega events due to a much larger supply, is also seeing a double digit difference for the concerts in August. Some hotel chains, such as Whitbread’s Premier Inn chain, have been completely sold out since the tour was first announced. In North America, hotels in the cities of Atlanta, Chicago, Detroit, Pittsburgh, and Cincinnati hotels saw an average uptick in ADR of 71% between 2022 and the U.S. Leg of The Eras tour in 2023. 

Swift Leverage
Businesses have been quick to adapt to the influx of Swifties, implementing creative strategies to attract increased business. For example, retailers have stocked up on Swift-inspired apparel in response to reports that one in five ticket holders would purchase new outfits specifically for the concerts . Restaurants have crafted special menus and cocktails named after Swift’s hit songs, turning ordinary dining experiences into celebrations of her music. 

Hotels have introduced themed packages, like Royal Champagne Hotel and Spa’s exclusive ‘Champagne Solution’, named after a song on Taylor’s latest album and designed to appeal to Swifties who may wish to follow Taylor’s lead, and find solace in high-end bubbles after heartbreak.  Likewise, a bakery in Paris is being inundated with special orders of “Taylor Swift on a stage with a microphone in fondant, Taylor Swift riding a unicorn, and cakes with her face on them …”. Liverpool has taken this creativity a step further as the whole city transforms itself into a Taylor Town Trail with art installations representing each Era set to be placed across the city centre as Anfield hosts three concerts in June. These creative efforts not only attract more business but also enhance the overall concert-going experience for fans. 

Employee Engagement
Much of Taylor Swift’s stock with her loyal fans has been built through a long term emotional connection. Her music and her interactions with fans has connected with fans who trust her so much that many re-purchased almost identical recordings of albums they already had, in order to support her in her battle with the owners of her original recordings. Hospitality businesses can further enhance customer experiences by leveraging their employees, many of whom may be huge fans, to offer some real authenticity to their guest offering.  

Communicating with your team and empowering employees to engage with guests about Taylor Swift’s music, tour dates and related local events could make interactions more engaging for guests and fans. If appropriate, employees could wear themed attire or participate in Swift-related activities, creating a festive and welcoming atmosphere. In hotels, concierge services may want to brush up on their pop culture and could offer personalised recommendations for local attractions or Swift-themed experiences, to ensure visitors make the most of their stay. 

A Reputation at Risk
Despite the successes, there have been instances where businesses have damaged their reputations by exploiting fan enthusiasm. The most notable example is the Ticketmaster fiasco, where fans faced a chaotic and frustrating ticket-buying experience, leading to public outcry and a tarnished reputation for the ticketing giant.  

In some cities, hotels dramatically increased room rates once tour dates were announced, resulting in backlash on social media. Hotel prices in Sydney and Melbourne in the week of concerts averaged nearly double the price of the next week. In Dublin, hotel prices are nearly triple what they are when the Taylor Swift tour isn’t in town. While this is likely the result of dynamic pricing and very normal in the industry, it has sparked widespread frustration among fans. Such opportunism can backfire, damaging the long-term reputation of these establishments. 

Lessons Learned
The ‘Eras Tour’ offers valuable lessons for the hospitality industry. It underscores the importance of preparedness for handling large-scale events and the need for innovation in customer engagement. Businesses that strike a delicate balance between capitalising on the opportunity and respecting the consumer by investing in their experience, will likely reap long term rewards. By fostering a positive environment and creating memorable experiences, hospitality businesses can ensure that the ‘Taylor Swift Effect’ translates into long-term loyalty and not just a fleeting ‘Love Story’. 

Fair Pricing Strategies
Businesses should balance capitalising on increased demand with maintaining fair pricing. Overcharging can lead to negative reviews and long-term reputational damage. Offering value-added packages that justify higher rates without seeming exploitative is a better approach. 

Creating Unique Experiences
Fans appreciate creative and thoughtful touches. Developing themed packages, limited-time offerings or in-room amenities that celebrate the event can enhance the customer experience and generate positive word-of-mouth.  

Employee Engagement
Leveraging enthusiastic employees to enhance the customer experience can be highly effective. Empowering the team to be knowledgeable and engaging with Swifties while incorporating themed attire or activities can create a memorable atmosphere. Concierge services offering personalised recommendations can further enrich guest experiences. 

Engagement and Transparency
Engaging with fans on social media and through direct communication can build a positive relationship. Transparency about pricing and availability prevents misunderstandings and builds trust. Responding to feedback, both positive and negative, shows that a business values its customers. 

Collaborations
Partnering with local businesses can create more comprehensive and attractive packages for visitors. Collaborations with transportation services, local attractions, and merchandise vendors can enhance the overall experience for fans. 

Taylor Swift’s ‘The Eras Tour’ has highlighted the tremendous potential for economic uplift and innovative strategies within the hospitality industry. By learning from both the successes and missteps associated with the tour, businesses can better prepare for future large-scale events.  

FM Recruitment, part of Hospitality People Group, remains dedicated to exploring all facets of the hospitality industry to provide relevant insights and support our clients’ people strategies. This commitment ensures that businesses can harness opportunities like the ‘Eras Tour’ to create lasting value and positive experiences for their customers. 

If you would like to discuss your people strategy further, then please get in touch. 

Chris Denison Smith, Managing Director – FM Recruitment 
+44 20 8 600 1160 / +44 7775 711923
chrisdenisonsmith@fmrecruitment.co.uk  

Andrea Shaw, Director – FM Recruitment 
+44 20 8 600 1160 / +44 7714 236469 
andreashaw@fmrecruitment.co.uk 

Taylor Swift – Image Courtesy of Paolo Villanueva

Director of Finance, London – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

Exciting opportunity for an experienced Director of Finance to join a beautiful, five star luxury Central London hotel.

The role of Director of Finance will be responsible for all areas of finance, purchasing and IT – managing, controlling and enhancing all aspects of the departments.

Responsible for managing the monthly management accounts, within a self accounting environment, the Director of Finance will be part of the Executive team within the hotel, reporting to the Managing Director and the owners.

We are seeking an experienced individual with fantastic management skills and the ability to build and develop the team, and improve controls and systems within the hotel.

This is an office based position, with potential for a small amount of flexibility in the future. Good salary, bonus and benefits on offer for the right candidate.

For more information or to apply, please contact Chris at fm@fmrecruitment.co.uk or call on +44 20 8600 1160

Internal Audit & Risk Manager, London – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

We are working with a Luxury European hotel group to recruit an Internal Audit & Risk Manager, responsible for the management of risk across the company’s hotel portfolio, liaising between head office and the hotel senior management teams.

The role will focus on reporting and controls, identifying and resolving issues within the hotels. Working with the senior management team, the Internal Audit & Risk Manager should have the confidence and experience to discuss and challenge risk and audit issues in order to seek resolution.

At a time of significant growth within the group, the Internal Audit & Risk Manager will also be very involved in assisting new hotel openings – working with the pre-opening project team to establish operational controls.

Candidate Requirements

  • Strong hotel operational finance background. Understanding of the importance of an accurate balance sheet when presenting management accounts.
  • Ideally qualified Accountant or Internal Auditor
  • Knowledge of Opera / Dynamics Navision desirable
  • Additional language skills – Italian, German, Russian would be beneficial

This role offers the opportunity for growth and development, as the hotel portfolio grows across Europe,

The position will have a London base – home / head office, and include a significant (25%) amount of international travel.

For more information or to apply, please contact Tairona at fm@fmrecruitment.co.uk or call on +44 208 600 1164

Finance Systems Manager – London

Posted on by Katherine Wyles

We have a new opportunity for a Finance Systems Manager to join one of Europe’s most exclusive Owner / Operators.

Based in London, with extensive travel throughout Europe the role of Finance Systems Manager is a key role responsible for overseeing and optimizing the financial systems and processes within the hotels.  This role combines finance and technology expertise to ensure efficient and accurate financial operations, data management, and reporting. The Finance Systems Manager will collaborate with finance teams, IT departments, and other stakeholders to implement, maintain, and enhance finance-related software and tools.

Key responsibilities include:

  • Financial Systems Management
  • Data Integrity and Security
  • Process Improvement and Automation
  • Financial Reporting and Analysis
  • User Training and Support
  • Compliance and Regulation

Candidate Requirements:

  • Strong accounting experience with a focus on financial systems management, technology implementations, and process optimisation
  • Familiarity with financial software and ERP systems. Knowledge of tools like SAP, Oracle, or other popular finance systems is advantageous
  • Ability to lead projects, manage priorities, and meet deadlines in a fast-paced environment
  • Excellent problem-solving abilities, analytical skills, and attention to detail
  • A passion for continuous learning and staying abreast of industry trends and best practices

For more information or to apply, please contact Chris at fm@fmrecruitment.co.uk or call +44 20 8600 1162

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