How Culture can help Win the War for Talent

As we reflect, a year on, we take a look at what’s has changed: 

  • Have employers adapted their recruitment strategies?  
  • Has the hospitality industry adapted to meet employee or candidate expectations?  
  • What role does company culture play in the War for Talent? 

What happened?
The Big Quit and The Great Resignation are just two of the phrases that appeared in the last couple of years. The pandemic precipitated employees around the world to collectively reset and reassess both their professional and personal goals and priorities. This exacerbated the normal cycle of employee turnover and concentrated the timeline to a specific shortened period.  

This turnover sparked a real battle to attract and retain employees, not just between competing businesses, but across industries, where some were far more willing to recruit the right personality with experience from a different industry.  

Hospitality employees were particularly badly hit as many businesses were forced to close multiple times, forcing businesses to make positions redundant. Many of these employees applied for roles in different industries and chose to stay there as hospitality. In addition, many school leavers, who may have applied for their first jobs in bars, restaurants and hotels found jobs unavailable as businesses had closed, or were operating with a reduced workforce.  Again, many  chose an alternative option rather than waiting it out. 

What is the situation now?
The UK’s Office of National Statistics has recently reported that for the first time since records began, job vacancies have outstripped unemployment. However, wages have decreased in real terms against inflation, which continues to rise and remains a threat to the cost of living and doing business. Many hospitality businesses are struggling to attract employees as confidence in the hospitality sector has been rattled by events of the last few years. 

How has the hospitality industry reacted?
“Culture eats Strategy for Breakfast”. It’s a memorable quote often attributed to Peter Drucker, but is particularly relevant now.  

We have found that the businesses that have focussed on their company culture and engaged with employees throughout the pandemic were able to recover much better. As demand to travel started to increase as restrictions eased, they were the ones best placed to scale back up with an existing workforce, but also able to attract talent by offering the stability that comes from a happy workforce that feels like they belong and are able to develop and achieve their goals.  

The Future
Many employers have already increased wages by adopting the national living wage, and adding financial benefits will always help attract the best talent. However, cultures that embrace diversity, equality and inclusion, while offering a better work life balance and aligned values have become more important than monetary reward alone.  

The recruitment process is now very transparent as candidates have access to so much information on businesses, through their website, social media channels and review sites. By the time it comes to an interview, many candidates will be asking probing questions to ensure that everything is aligned and may prioritise other opportunities if this is not the case.  

FM Recruitment can support both the recruitment and retention strategies for employers. Attracting the right people to a business demands looking at everything that communicates the company culture, and as an external resource, we can do the heavy lifting.  We look at all aspects of an available position to ensure we match the perfect candidate with the perfect employer. This gives the candidate the information they need to commit and adapt quickly to a new role and saves the employer time and resources so that they can focus on their day to day operations.
If you would like to chat about your recruitment strategy, please contact either or Tel:
+44 20 8600 1160.  

Management Accountant, London – Position Filled

This position has now been filled. Please check our latest job opportunities here

Our client is an award-winning independent hospitality company operating across both retail and events in 4 iconic venues across London.

As they continue to grow over the next few years, they are looking for a new Management Accountant to come on-board and to help support this progress.

The ideal candidate should have extensive experience in producing month end accounts from start to finish, excellent communication skills, enthusiasm and drive, as well as being proactive, self-motivated and have the ability to influence and negotiate. Experience in managing accountant assistants is an important aspect of this role, you must possess leadership qualities and the drive to spearhead the department.  You will play an important part in challenging the day to day commercial success of the business and working closely with all department leaders to maximise profits.

You must also show:

  • Excellent attention to detail and accuracy
  • Self-motivation with the ability to work under pressure and meet strict deadlines
  • A positive and enthusiastic attitude to your work
  • Flexibility and an adaptable approach to work requirements

Whilst the role will be based at one of their offices, the position will also involve visiting other sites within London.   The role will require meticulous organisation and ongoing co-ordination with the varying daily operational requirements of the various sites.

The successful candidate will be a key part of the senior team, who are responsible for driving all areas of the business. They will also be supporting the senior leaders in dealing with finance, accounting and finance risk matters. They will also be responsible for the financial compliance, cost controls, account reviews and reporting, forecasting and budgeting and provision of financial advice for the Company.

For more information or to apply, please contact Andrea at or call on +44 7714 236 469

Assistant Financial Controller, London – Position Filled

Our client is a five star luxury hotel and is one of London’s most iconic hotels.

They now have a vacancy to join the finance team as Assistant Financial Controller. In this position, the successful candidate will assist the Financial Controller in the administration of all aspects of the Hotel’s operation that are regarded under the Finance remit, to ensure that all policies and procedures are observed.

Main duties include:

  • Review monthly financial statements and analyse variances between actuals and budget for all revenues, expenditures and payroll.
  • To oversee the preparation of the monthly Profit and Loss Statement summary. To write P&L comments and distribute P&L pack by the 5th working day of the following month.
  • Arrange Interest loan payments as per schedule and any other payments as required.
  • Prepare Priority Payments and maintain records.
  • Ensure that Pension contributions are sent monthly and that records are kept of these.
  • Oversee statutory information submission on time as required (PSA, TSA, PAYE, VAT, P35, P11Ds, P14s, National Statistics office data, Payment Practices Reporting, Gender Gap reporting, etc)
  • To oversee reconciliation of Inter-Company Accounts prior to Month closing through liaising with other hotels and companies directly.  Any discrepancies should be brought to the attention of the Financial Controller.
  • To deputise in the absence of the Financial Controller.
  • Assist and provide financial guidance in the formulation and implementation of the hotel budget and Departmental Budgets and to manage relevant budgets appropriately.
  • To assist the FC to collect data and collate the hotel Capital Expenditure Budget for every year.
  • Assist the Financial Controller in performing analytical review of weak or under-performing areas within the operation with a view to achieving increased profitability.
  • Assist the Financial Controller in establishing policies, guidelines, internal controls and safeguards that ensure profitability and efficiency is maximised. Report any weak areas or discrepancies of such controls and procedures to the Financial Controller promptly.


  • Must have self accounting experience
  • Previous experience working in a luxury hotel environment
  • Experience managing a team
  • Good communication and training skills

Candidates should also be able to legally work in the UK.


Asset Management Analyst, London – Position Filled

This position has now been filled. Please check our latest job opportunities here

Our client is a specialist European hotel investment vehicle which owns one of the best quality hotel portfolios in Europe.  They are now seeking to hire an Asset Management Analyst to support the asset management and operations teams.

Reporting to the Director of Asset Management & Operations, the primary responsibilities include the creation and maintenance of detailed and actionable models to assist the asset management team in reaching its financial and operational objectives. In addition, this role focuses on the management of business intelligence infrastructure and is responsible for data feeds and the development of analytics. Such data will be used to provide financial analysis to assess asset performance and conduct benchmarking to evaluate the wider competitive landscape. This role will also support the preparation and dissemination of reports and approval documentation tailored to the specific needs of individual stakeholders.


  • Bachelor’s degree is a requirement, with a focus in Hospitality Management as a plus.
  • Position requires knowledge of the lodging and hospitality industry as well as return on investment principles.
  • No less than 2 years of relevant experience in a hotel and/or an asset management company.


  • Strong computer skills with an emphasis on spreadsheet modelling. Experience with BI software is a plus.
  • Relevant experience with software implementation projects.
  • Strong investigative reporting and writing abilities.
  • Understanding of hotel accounting and hotel operations.
  • Demonstrated evidence of solid financial and analytical acumen, with a strong attention to detail.
  • Highly proficient in spoken and written English. Spanish is desirable. Knowledge of other European languages is a plus.
  • Ability to work independently and prioritize projects is critical.
  • Excellent interpersonal skills and a professional manner.
  • Strong team player and passionate to provide assistance where needed.
  • Excellent communication skills, both verbal and written.
  • Sensitivity to and respect for the confidential nature of the subject matter of the job and the Department.

Fore more information or to apply, please contact Chris at or call on +44 20 8600 1160


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