Author: Katherine Wyles

Business Development Executive, London – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

Our client, an innovative and expanding procurement company leading the way in the hospitality industry, is on the lookout for a Business Development Executive to join their team. Their mission is to deliver exceptional procurement solutions that set the standard in the industry. This is a home/field based position with some travel in Central London to meetings with both customers and team members.

If you are a dynamic, results-driven individual with a proven track record in B2B field sales, and you thrive on uncovering new leads and closing deals, this opportunity is perfect for you.

Requirements:

  • Previous experience in B2B field sales, ideally within Group Purchasing Organisation, foodservice distribution (food or non-food), or hospitality services.
  • Excellent knowledge of the UK hospitality market with the ability to utilise personal connections.
  • Proven track record of achieving and exceeding sales targets.
  • Effective communication and negotiation skills, with the ability to influence and persuade.
  • Proactive and self-motivated with a positive can-do attitude
  • Excellent time management and organisational abilities.
  • Valid driver’s licence and willingness to travel within the designated territory.

Why Join:

  • Wellbeing benefits to support your physical and mental health.
  • Travel and sustenance allowance.
  • Remote and flexible working options.
  • Be part of a diverse, friendly, and innovative team, driving positive change in the industry.
  • An opportunity to collaborate with leading companies in the hospitality industry.

If you are looking for your next adventure, we would love to hear from you!

Contact Tairona at fm@fmrecruitment.co.uk or call on +44 20 8600 1164

All candidates must be eligible to work in the UK.

Procurement Director, London – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

Our client, a rapidly expanding luxury start-up in the hospitality sector, is seeking a strategic B2B Director of Procurement. This role is perfect for an innovative professional eager to shape their department within a growing entrepreneurial group.

Key Responsibilities:

  • Strategic Development: Create and implement a strategic approach to procurement and material management for both direct and indirect goods and services.
  • Lifecycle Management: Oversee the entire lifecycle of sourcing and procurement projects, from planning and bid preparation to budgeting, forecasting, negotiation, and reporting.
  • Leadership: Lead the procurement of goods and services across all B2B assets within the company, ensuring efficient and cost-effective operations.
  • Areas of Spend: Manage procurement for OS&E (Operating Supplies and Equipment) and FF&E (Furniture, Fixtures, and Equipment) during the pre-opening and opening phases of all operations.

Qualifications:

  • Proven experience in a senior procurement role, ideally within the hospitality sector.
  • Strong strategic and creative thinking skills.
  • Excellent negotiation, budgeting, and forecasting abilities.
  • Ability to lead and inspire a team in a dynamic and fast-paced environment.

Why Join?

  • Innovative Environment: Be part of a company that values creativity and innovation.
  • Impactful Role: Have a significant impact on the growth and success of a dynamic luxury start-up.
  • Entrepreneurial Culture: Enjoy a flexible, entrepreneurial work culture where your ideas and initiatives are valued.

If you are a forward-thinking procurement professional with a passion for luxury hospitality, we would love to hear from you!

For more information or to apply, please contact Tairona at fm@fmrecruitment.co.uk or call on +44 208 600 1164.

Head Office Accountant, London – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

We are seeking a dynamic and experienced Head Office Accountant on behalf of our client, an independently owned hotel company. Their portfolio encompasses over 2,000 bedrooms across the UK.  Each property is chosen for its prime location, historical significance, and exceptional amenities, catering to a wide range of budgets and individual preferences.

Reporting to the Group Financial Controller, the successful candidate will lead a team of four, and spearhead the modernisation of the  finance department. This role involves a significant initial project to upgrade systems including Purchasing, Finance, and Payroll over the first six months.

 Key Responsibilities:

  • Lead and manage a team of four finance professionals
  • Oversee and drive the modernisation of the finance department, including systems upgrades and process improvements
  • Develop and establish business cases for each CAPEX spend, demonstrating efficiency savings
  • Ensure strong financial control and reporting
  • Manage budgeting processes using Excel templates and facilitate transition to more advanced systems
  • Integrate and implement new financial systems and processes
  • Provide comprehensive financial reporting and analysis

Requirements:

  • Significant finance experience within the hospitality industry, ideally within a head office environment
  • Fully Qualified Accountant – ACCA / CIMA
  • Strong financial reporting experience
  • Proven experience in systems implementation and process integration
  • Excellent Excel skills
  • Strong leadership and team management abilities

For more information or to apply, please contact Chris at fm@fmrecruitment.co.uk or call on +44 20 8600 1160

The Taylor Swift Effect:  Taylor Swift’s Eras World Tour and its Impact on the Hospitality Industry

Posted on by Katherine Wyles

As the UK & Ireland prepares for Taylor Swift’s highly anticipated ‘The Eras Tour’, excitement is building not only among fans but also within the hospitality industry. The tour, which has already achieved phenomenal success globally, is set to bring a significant economic uplift to the cities graced by the pop icon’s presence. This article explores the impact of the tour on the hospitality industry, highlights innovative business strategies that have emerged, looks at some instances where fan exploitation may have occurred, and offers insights into how the industry can harness the positive potential of such mega-events. 

The “Swiftonomics”of ‘The Eras Tour’
Taylor Swift’s ‘The Eras Tour’ has been a business phenomenon, with its ripple effects extending far beyond concert venues. As the tour weaves across the UK, beginning in Edinburgh and culminating at London’s iconic Wembley Stadium, it brings a wave of economic benefits. Hotels, restaurants, and local businesses are poised to experience a surge in patronage, with fans, affectionately known as Swifties, travelling from near and far to witness their beloved star in person. Barclays have noted that the UK is set to see a £1.2B bounce from the 15 concerts. 

While these ‘swiftonomics’ also cover a boost to retail, the majority of revenue will be going towards hospitality and tourism. The latest figures from STR suggest that Occupancy on the Books for June in the host cities of Edinburgh, Liverpool, Cardiff, and Dublin are all at least 10% ahead of this time last year. London, always more resistant to mega events due to a much larger supply, is also seeing a double digit difference for the concerts in August. Some hotel chains, such as Whitbread’s Premier Inn chain, have been completely sold out since the tour was first announced. In North America, hotels in the cities of Atlanta, Chicago, Detroit, Pittsburgh, and Cincinnati hotels saw an average uptick in ADR of 71% between 2022 and the U.S. Leg of The Eras tour in 2023. 

Swift Leverage
Businesses have been quick to adapt to the influx of Swifties, implementing creative strategies to attract increased business. For example, retailers have stocked up on Swift-inspired apparel in response to reports that one in five ticket holders would purchase new outfits specifically for the concerts . Restaurants have crafted special menus and cocktails named after Swift’s hit songs, turning ordinary dining experiences into celebrations of her music. 

Hotels have introduced themed packages, like Royal Champagne Hotel and Spa’s exclusive ‘Champagne Solution’, named after a song on Taylor’s latest album and designed to appeal to Swifties who may wish to follow Taylor’s lead, and find solace in high-end bubbles after heartbreak.  Likewise, a bakery in Paris is being inundated with special orders of “Taylor Swift on a stage with a microphone in fondant, Taylor Swift riding a unicorn, and cakes with her face on them …”. Liverpool has taken this creativity a step further as the whole city transforms itself into a Taylor Town Trail with art installations representing each Era set to be placed across the city centre as Anfield hosts three concerts in June. These creative efforts not only attract more business but also enhance the overall concert-going experience for fans. 

Employee Engagement
Much of Taylor Swift’s stock with her loyal fans has been built through a long term emotional connection. Her music and her interactions with fans has connected with fans who trust her so much that many re-purchased almost identical recordings of albums they already had, in order to support her in her battle with the owners of her original recordings. Hospitality businesses can further enhance customer experiences by leveraging their employees, many of whom may be huge fans, to offer some real authenticity to their guest offering.  

Communicating with your team and empowering employees to engage with guests about Taylor Swift’s music, tour dates and related local events could make interactions more engaging for guests and fans. If appropriate, employees could wear themed attire or participate in Swift-related activities, creating a festive and welcoming atmosphere. In hotels, concierge services may want to brush up on their pop culture and could offer personalised recommendations for local attractions or Swift-themed experiences, to ensure visitors make the most of their stay. 

A Reputation at Risk
Despite the successes, there have been instances where businesses have damaged their reputations by exploiting fan enthusiasm. The most notable example is the Ticketmaster fiasco, where fans faced a chaotic and frustrating ticket-buying experience, leading to public outcry and a tarnished reputation for the ticketing giant.  

In some cities, hotels dramatically increased room rates once tour dates were announced, resulting in backlash on social media. Hotel prices in Sydney and Melbourne in the week of concerts averaged nearly double the price of the next week. In Dublin, hotel prices are nearly triple what they are when the Taylor Swift tour isn’t in town. While this is likely the result of dynamic pricing and very normal in the industry, it has sparked widespread frustration among fans. Such opportunism can backfire, damaging the long-term reputation of these establishments. 

Lessons Learned
The ‘Eras Tour’ offers valuable lessons for the hospitality industry. It underscores the importance of preparedness for handling large-scale events and the need for innovation in customer engagement. Businesses that strike a delicate balance between capitalising on the opportunity and respecting the consumer by investing in their experience, will likely reap long term rewards. By fostering a positive environment and creating memorable experiences, hospitality businesses can ensure that the ‘Taylor Swift Effect’ translates into long-term loyalty and not just a fleeting ‘Love Story’. 

Fair Pricing Strategies
Businesses should balance capitalising on increased demand with maintaining fair pricing. Overcharging can lead to negative reviews and long-term reputational damage. Offering value-added packages that justify higher rates without seeming exploitative is a better approach. 

Creating Unique Experiences
Fans appreciate creative and thoughtful touches. Developing themed packages, limited-time offerings or in-room amenities that celebrate the event can enhance the customer experience and generate positive word-of-mouth.  

Employee Engagement
Leveraging enthusiastic employees to enhance the customer experience can be highly effective. Empowering the team to be knowledgeable and engaging with Swifties while incorporating themed attire or activities can create a memorable atmosphere. Concierge services offering personalised recommendations can further enrich guest experiences. 

Engagement and Transparency
Engaging with fans on social media and through direct communication can build a positive relationship. Transparency about pricing and availability prevents misunderstandings and builds trust. Responding to feedback, both positive and negative, shows that a business values its customers. 

Collaborations
Partnering with local businesses can create more comprehensive and attractive packages for visitors. Collaborations with transportation services, local attractions, and merchandise vendors can enhance the overall experience for fans. 

Taylor Swift’s ‘The Eras Tour’ has highlighted the tremendous potential for economic uplift and innovative strategies within the hospitality industry. By learning from both the successes and missteps associated with the tour, businesses can better prepare for future large-scale events.  

FM Recruitment, part of Hospitality People Group, remains dedicated to exploring all facets of the hospitality industry to provide relevant insights and support our clients’ people strategies. This commitment ensures that businesses can harness opportunities like the ‘Eras Tour’ to create lasting value and positive experiences for their customers. 

If you would like to discuss your people strategy further, then please get in touch. 

Chris Denison Smith, Managing Director – FM Recruitment 
+44 20 8 600 1160 / +44 7775 711923
chrisdenisonsmith@fmrecruitment.co.uk  

Andrea Shaw, Director – FM Recruitment 
+44 20 8 600 1160 / +44 7714 236469 
andreashaw@fmrecruitment.co.uk 

Taylor Swift – Image Courtesy of Paolo Villanueva

Director of Finance, London – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

Exciting opportunity for an experienced Director of Finance to join a beautiful, five star luxury Central London hotel.

The role of Director of Finance will be responsible for all areas of finance, purchasing and IT – managing, controlling and enhancing all aspects of the departments.

Responsible for managing the monthly management accounts, within a self accounting environment, the Director of Finance will be part of the Executive team within the hotel, reporting to the Managing Director and the owners.

We are seeking an experienced individual with fantastic management skills and the ability to build and develop the team, and improve controls and systems within the hotel.

This is an office based position, with potential for a small amount of flexibility in the future. Good salary, bonus and benefits on offer for the right candidate.

For more information or to apply, please contact Chris at fm@fmrecruitment.co.uk or call on +44 20 8600 1160

Internal Audit & Risk Manager, London – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

We are working with a Luxury European hotel group to recruit an Internal Audit & Risk Manager, responsible for the management of risk across the company’s hotel portfolio, liaising between head office and the hotel senior management teams.

The role will focus on reporting and controls, identifying and resolving issues within the hotels. Working with the senior management team, the Internal Audit & Risk Manager should have the confidence and experience to discuss and challenge risk and audit issues in order to seek resolution.

At a time of significant growth within the group, the Internal Audit & Risk Manager will also be very involved in assisting new hotel openings – working with the pre-opening project team to establish operational controls.

Candidate Requirements

  • Strong hotel operational finance background. Understanding of the importance of an accurate balance sheet when presenting management accounts.
  • Ideally qualified Accountant or Internal Auditor
  • Knowledge of Opera / Dynamics Navision desirable
  • Additional language skills – Italian, German, Russian would be beneficial

This role offers the opportunity for growth and development, as the hotel portfolio grows across Europe,

The position will have a London base – home / head office, and include a significant (25%) amount of international travel.

For more information or to apply, please contact Tairona at fm@fmrecruitment.co.uk or call on +44 208 600 1164

Financial Controller, London – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

Are you ready to dive into London’s culinary scene? Our client, a respected entrepreneur in the restaurant industry, is on the lookout for a vibrant Financial Controller to join their team. If you have a passion for hospitality, aren’t afraid of hands-on work, and tech driven, this opportunity is tailor-made for you!

The ideal candidate will be someone with experience in London’s restaurant scene, familiar with different restaurant systems, and will be used to spinning lots of plates!

Excellent salary and company benefits on offer as well as hybrid working.

For more information or to apply, please contact Tairona at fm@fmrecruitment.co.uk or call on +44 208 600 1164

Financial Controller, Kenya – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

We have an opportunity for a Financial Controller to work for our client in a luxury Beach & Golf Resort which offers unparalleled hospitality and lifestyle from pristine beaches to top-tier amenities and exhilarating experiences on the Kenyan coast.

Reporting to the Group Finance Director and Hotel General Manager, the Financial Controller will be responsible for safeguarding the hotel assets and financial resources to ensure that all are utilized to maximize revenues and hotel profitability.  As a part of the Hotel Leadership team, the FC will contribute to key strategic and operational decisions for the Hotel or Resort.

Core Duties:

  • Ensure the preparation of a comprehensive monthly and annual reporting of financial results of the hotel in established corporate formats and in accordance with generally accepted accounting principles and as required by the hotel management agreement.
  • Maintain files on all contracts, leases and agreements and ensure compliance with their requirements; ensure proper authorization has been obtained for all hotel specific contracts (including Engineering), leases and other agreements and competitive bids are on file where applicable and reviewed prior to execution of contract.
  • Assist General Manager in establishing policies, procedures, rules, internal controls and safeguards that are beneficial to the business.
  • As appropriate, based on the hotel’s accounting on behalf of owners, interest accruals on long-term debt may be recorded on the hotel’s books; the Financial Controller should ensure accuracy of the unpaid balance and applicable interest rate, and accrue the expense to the Interest Expense line item and record the corresponding liability in the Accrued Interest liability account.
  • Ensure compliance with the Uniform System of Accounts for Hotels as modified from time to time, or as per local GAAP.
  • Ensure that an organization meets the necessary tax, permit and all other relevant resort licensing requirements.

This position is open to local or expat candidates.  Full Board is offered on a single basis.

A full job description and further details available upon application.  Please contact Andrea at fm@fmrecruitment.co.uk or +44 208 600 1161 if you are interested, with contact details and available times to speak.

Financial Controller, Nuremberg – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

Situated in the second largest city in Bavaria, we have an opportunity for a Financial Controller to join the team at a beautiful hotel in Nuremberg.

This historic hotel has been hosting guests for over 100 years and is situated very close to museums and shops, making it an ideal location for visitors to the city. Featuring over 150 rooms the hotel also offers excellent dining options along with extensive banqueting facilities.

The individual that our client is seeking will have the responsibility for Financial Planning & Analysis and Financial Activities.

Duties include:

  • Regularly reviewing the company’s budget to ensure the company GOP objectives
  • Analysing investments in aspects of cost and benefits, evaluating other options
  • Vendor negotiation and contract management in collaboration with the purchasing clerk and the vendor system of the owner
  • Monthly and yearly inventory management system in collaboration with the departments
  • Reviewing the company’s financial statements to ensure they are accurate
  • Providing accurate financial reports to management
  • Expense reduction initiatives
  • Recommending changes to improve financial performance
  • Reviewing policies or procedures that will improve financial performance

A full job description will be shared upon application.

Candidate requirements:

  • Fully fluent in German and English
  • German Work Permit
  • Strong analytical skills and attention to detail
  • Strategic thinking and leadership abilities
  • Professional experience in a similar management position with responsibility for leadership and budget
  • Cooperative and motivating managerial style
  • Decision-making and negotiating skills
  • Flexibility and resilience
  • Social competence and service orientation
  • Analytical thinking, accuracy and organizational skills
  • Strategic and economic thinking and acting

For more information or to apply, please contact Tairona at fm@fmrecruitment.co.uk or call on +44 20 8600 1164

Cluster Financial Controller, London – Position Filled

Posted on by Katherine Wyles

This position has now been filled. Please check our latest job opportunities here

Our client, a dynamic and growing hotel group with several new openings, is seeking an exceptional Cluster Financial Controller to be a key player in their expanding team. This office-based role is located in the vibrant city of London.

Position Summary:
As the Cluster Financial Controller, you will play a pivotal role in ensuring the seamless operation of the finance function across multiple hotels. Key responsibilities include:

  • Clear and consistent management of controls and compliance
  • Ensuring that the high level of reporting standards are being maintained
  • Provide business acumen to parties both within and outside the finance function to ensure that risk is mitigated and opportunity taken
  • Partner with the GM’s and other non-finance related disciplines to deliver on the overall objectives of the business

The successful candidate will be a strategic leader, adept at setting and achieving goals, and fostering a collaborative and results-driven team environment. This should include the business plans and strategy in the following areas:

  • Commercial Focus
  • Controls & Compliance
  • Month End
  • Weekly Tasks
  • People Focus

Additional Responsibilities:

  • Co-ordinate the Year End and Interim Audit processes of the portfolio including the review and sign-off of information being submitted to External Auditors
  • Budgeting / Interim Presentations – detailed reviews before submission. Ensure that the numbers make sense and reflect the strategy of the property.
  • Assist with the capital expenditure process, work with GM’s and senior team members to ensure accuracy of applications and submissions of requests.
  • ESG responsibility to include the monitoring of energy, gas, water & waste. To effectively communicate consumption and to fully support the ESG committee.
If you’re ready to take on a challenging yet rewarding role, apply now and be a part of their journey.
For more information or to apply, please contact Tairona at fm@fmrecruitment.co.uk or call on +44 20 8600 1164
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