Blogs

Budget season for 2027 is well underway across hospitality. In businesses up and down the country, a finance leader is being asked to forecast payroll costs that keep climbing, energy prices that refuse to settle and guest demand that shifts by the month.

Ask a hospitality Finance Director what their autumn looks like and you may get a long pause. Between now and the end of the year, an unusual number of decisions with a direct cost impact are landing on the same desk.

Hospitality is brilliant at designing what guests experience. In this abridged version of an article originally written for HOSPA's The Overview, we ask whether hospitality businesses give the same thought to what employees experience.

The hospitality industry has always been good at absorbing pressure. Years of navigating razor-thin margins, volatile demand, and chronic recruitment challenges have made operators resilient. But the combination of forces bearing down on the sector right now (cumulative wage increases, higher employer National Insurance contributions, and new tipping legislation) is prompting a more fundamental conversation than most cycles produce. Not just “how do we cut costs?” but “is our current team structure actually the right one?”

Why do so many properties invest heavily in crafting a compelling story for guests, then tell a completely different story to the people they are trying to recruit?

A cover letter is a document that, along with your CV, can demonstrate why you are the best job seeker for their role. A well-written cover letter will make you stand out from other candidates. Here are some tips to help you write the perfect cover letter: