Graduate Trainee – Tronc Administrator, St Albans

November 16, 2021 Author: katherine

Our client is a well-established medium-sized Chartered Accountancy practice and a leading provider of tronc solutions to the hospitality industry; clients include Michelin starred restaurants, celebrity chefs, High Street groups, and 5-star hotels.

Due to growing expansion, they have several vacancies for Tronc Administrators. This role would suit recent graduates with an interest in hospitality, looking for an office role which offers training and long-term career prospects.

The Role
As a part of the Tronc Administration team you will play a key role calculating the amount of tips, service charge and other gratuities to be received by staff working in some of the UK’s most prestigious and well-known restaurants.

The role predominantly involves computer-based working using IT systems, mainly Microsoft Excel, Word and Outlook and entails accurately handling, processing and working with data to ensure that our clients’ employees receive the correct awards on time, every time.

As well as working with clients from the outset, you will embark on study for your level 3 Team Leader qualification, accredited by The Institute of Leadership and Management (ILM). As you become more experienced, you will gain more responsibility for larger client portfolios, progressing through to Supervisor level.

Beyond this, you will be supported to discover where your personal strengths and interests lie within the department’s work. Progression to Operations management under a Level 5 qualification may be offered, as we seek to continually strengthen and grow the department. The organisation provides ongoing mentoring and support to help you achieve your potential.

Skills and abilities
To succeed in the role, it is necessary to have a good work ethic, understand the importance of getting things “right first time” and be highly customer focused.  You will need to be able to work to tight deadlines and have a good eye for detail.

The successful candidate will have a natural aptitude for numbers and an eye for detail.  You will be required to sit an online numerical and a verbal/logic test before the interview stage.

You will be comfortable in working with Microsoft Office products including Outlook and Word, but particularly Excel where knowledge and understanding of lookup formulas and pivot tables would be a definite advantage.

The team are friendly and supportive but the ability, after training, to soon manage your own workload to ensure deadlines are met is critical.

Skills and experience

  • Comfortable in working with all Microsoft Office products
  • Working with Excel formulas and Pivot Tables
  • A Level (or equivalent) in both English and Maths
  • Meticulous, accurate and process driven
  • Excellent attention to detail to get things right first time
  • Organised and able to prioritise effectively
  • Work to tight deadlines
  • Commercially focused

Personal attributes

  • Ability to stay calm and work well under pressure
  • Flexible and adaptable approach to work with the ability to multi-task
  • Confident at challenging or questioning things that fall outside of the norm
  • Highly customer focused
  • Good, personable communicator
  • Quick learner
  • Demonstrate integrity and professionalism

If this sounds like the right opportunity for you, please get in touch at your earliest convenience. Contact Mara at or call on 020 8600 1169