Briefing: Guest experience is better with latest tech

In a new report from Zebra Technologies, 66% of hospitality guests said that they have a better experience when hotels use...

Briefing: No two career paths are the same

There are a great many people who have worked their way up the hospitality ladder to success, but there are...

Briefing: Personal touch still key to good service

In this digital age, more and more customer service interactions are taking place online and through multiple channels. This means...

Briefing: Data culture creates new risks

Data has become a key tool that a hospitality business needs to perform at its best. Now businesses must recognise...

Briefing: Developing Hospitality in 2017

There are a great many exciting new hotels due to open around the globe in 2017. One interesting example is...

Briefing: The value of thoughtful recruitment

Recruiting new ways of thinking into your business can be very advantageous. A study by Delloite says that ‘diversity of...

Briefing: The battle for bookings pivots on tech

According to Hipmunk, an online travel company, one-half of millennials say they’re “travel hackers”, meaning they know the best way...

Briefing: How entrepreneurs are changing hospitality

Recent research shows that entrepreneurs are opportunity-motivated and innovative. According to the Global Entrepreneurship Monitor, Entrepreneurial Employee Activity (EEA) is...

Briefing: Ownership structures are changing

This month, easyHotels announced the signing of a new franchise agreement for a 54 room hotel in Reading. Franchises make...

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