COO

Briefing: No two career paths are the same

There are a great many people who have worked their way up the hospitality ladder to success, but there are...

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Briefing: Millennial culture emphasises teamwork

According to Deloitte’s Human Capital Trends 2016, 80% of executives report that they are either currently restructuring their organization or...

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Briefing: Design = Context and Lifestyle

Last month Marriott opened two new AC Hotels, ‘bringing the brand’s European design and style to the UK for the...

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Briefing: Mobile is now the leading digital platform

A new report by comScore has found that mobile is now the leading digital platform. The report found that total...

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Briefing: Guest satisfaction – Meeting expectations

A new study from J.D. Power has found that the overall hotel guest satisfaction score in the US has risen...

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Briefing: The real estate perspective

A survey by Berwin Leighton Paisner earlier this year found that, 70% of hotel professionals believe hotels will continue to...

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Briefing: Reviews & credibility – Websites strive to build trust

Online reviews continue to influence customer decisions. Data from Deloitte shows that 81% of general consumers read reviews and check...

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Chinese are tourism’s biggest spenders

China overtook Germany and the United States as the largest spender in international tourism in 2012, according to UNWTO, with...

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